Children and youth telephone | Counselling and conversation

The child and youth telephone of Nummer gegen Kummer e.V. and the Leipzig Child Protection Association is an anonymous, direct and free telephone conversation and advice service for children and young people seeking advice.

Those interested in volunteering at the child and youth hotline complete a training course to become a telephone counsellor. Afterwards, they provide advice on the phone themselves. The volunteers focus on listening, competent conversation management and relationship building during the telephone contact. The challenge consists in spontaneously empathizing with the situation described, in giving attention and is supported by an appreciative attitude towards the callers.

For the voluntary work at the children's and youth telephone we are looking for interested people who are willing to undergo further training and can assure their commitment regularly and over a longer period of time. Since a wide variety of people call the telephone, it is important to be open to other life worlds.

You have to take part in an obligatory training to become a telephone counsellor. This takes approx. 70-90 hours and takes place on approx. 12 evening dates during the week (17:00 - 20:00) as well as 4-5 Saturdays (9:00 - 16:00).

The volunteer work itself takes about 8 hours per month. Once a week, volunteers provide counselling in 2-hour shifts during counselling hours (Mon-Fri from 14:00 - 20:00).