Support the "Nummer gegen Kummer" child and youth helpline
Büro für Bürgerengagement der AWO Kreisverband Köln
- Kids & Teenagers
- Health Promotion
About the volunteering opportunity
The child and youth helpline (Nummer gegen Kummer) is a confidential and anonymous contact, discussion and advice service for children and young people of all ages. It can be reached nationwide under a standardized and free telephone number from Monday to Saturday from 2:00 pm to 8:00 pm.
Your Tasks
To work on the phone, you should have the willingness and the time requirements
- over a period of at least two years
- regularly work several hours per month and
- take part once a month in the coordination and professional support of the children's and youth helpline (Wednesday from 5.00 - 6.30 pm).
Before taking up voluntary work, a topic-specific training course of at least 60 hours takes place. One focus is on teaching communication and counseling skills for the special situation (purely telephone counseling, no possibility of renewed contact, dealing with difficult telephone calls, etc.). In addition to imparting knowledge on various topics that occur on the telephone, practical exercises play an important role. The training course is followed by at least 10 hours of work shadowing.
After the training, the volunteer position should be held for at least two years.
After the training, the volunteer position should be held for at least two years.
Our benefits
- Instruction by specialists
- Equipment with media / working materials
- Exchange of experience
- Further training / qualification offers
- Supervision
- Proof of activity
- Certificate
- Insurances:
- Public liability insurance
- Company legal protection insurance
- Business travel vehicle insurance
- Accident insurance cover for volunteers via the state of NRW
What's needed
For this volunteering opportunity, advanced German skills are required.
- Age: (at least) 18 years
- Certificate of good conduct: extended criminal record required
- Empathy and communication skills in contact with children and young people
Time required
Regularly
Discussed individually
- two hours at least every 14 days
- Mondays to Fridays from 02:00 to 08:00 pm
Important notice
Usability for volunteers with disabilities
Accessible for ...
Accessible for ...
- ... Wheelchair users
- ... People with visual impairments/blindness
Location
Büro für Bürgerengagement der AWO Kreisverband Köln
The Office for Civic Commitment of the AWO Cologne is a consulting service. People who are willing to volunteer will receive advice and will be placed in organisations that work with volunteers. Further priority will be given to LESEMENTOR Cologne, young volunteers, further education and voluntary refugee work.