Volunteering at the parents' hotline "Nummer gegen Kummer"
Büro für Bürgerengagement der AWO Kreisverband Köln
Köln, Nordrhein-Westfalen
Advanced German skills
Regularly
Discussed individually
- Families
- Equal Opportunities
- Health Promotion
About the volunteering opportunity
The parents' hotline is a confidential and anonymous contact, discussion and advice service. It can be reached nationwide under a standardized and free telephone number from Monday to Friday from 9:00 am to 05:00 pm and on Tuesdays and Thursdays from 05:00 pm to 07:00 pm.
Your Tasks
To work on the phone, you should be willing and have the time to
- over a period of at least two years
- regularly work several hours per month and
- take part once a month in the coordination meetings and the professional support of the parents' helpline (Monday from 04:30 - 06:30 pm).
Before taking on voluntary work, a topic-specific training course of at least 60 hours takes place. One focus is on teaching counseling and communication skills in the special situation (purely telephone contact, no possibility of renewed contact, dealing with difficult telephone calls, etc.). In addition to imparting knowledge on various topics that occur on the telephone, practical exercises also play an important role. The training is followed by work shadowing for at least 10 hours.
Our benefits
Our benefits
- Instruction by specialists
- Equipment with media / working materials
- Service meetings
- Exchange of experience
- Further training / qualification offers
- Regular information
- Supervision
- Proof of activity
- Certificate
- Insurances:
- Public liability insurance
- Company legal protection insurance
- Business travel vehicle insurance
- Accident insurance cover for volunteers via the state of NRW
What's needed
For this volunteering opportunity, advanced German skills are required.
- Age: (at least) 18 years
- Certificate of good conduct: extended criminal record required
- Empathy and willingness to be an active discussion partner with different target groups
Time required
Regularly
Discussed individually
On weekdays, during the day, at night
- two hours at least every 14 days
- mondays to Fridays from 9:00 - 11:00 a.m. / Tuesdays and Thursdays from 5:00 - 7:00 p.m
Important notice
Usability for volunteers with disabilities
Accessible for ...
Accessible for ...
- ... Wheelchair users
- ... People with visual impairments/blindness
Location
Büro für Bürgerengagement der AWO Kreisverband Köln
The Office for Civic Commitment of the AWO Cologne is a consulting service. People who are willing to volunteer will receive advice and will be placed in organisations that work with volunteers. Further priority will be given to LESEMENTOR Cologne, young volunteers, further education and voluntary refugee work.
Köln, Nordrhein-Westfalen
Advanced German skills
Regularly
Discussed individually
Köln, Nordrhein-Westfalen
Advanced German skills
Regularly
Discussed individually