Telephoning with the elderly | "A visit on the telephone"

More and more very old people cope with life alone at home. This is a good thing, but many of them also feel lonely.

With the telephone visiting service, volunteers get involved on the phone: they check in, listen, ask questions and stay in touch.

Our volunteers, are trained in conversation management, to call older people regularly at fixed appointments. Here is space for the needs of the interlocutor, the daily joys and sorrows, the own life story and the current condition. All conversations are treated with absolute confidentiality and are free of charge for the seniors.

Your Tasks

With the personal telephone call, the volunteers regularly give older people who live alone or have or can maintain few social contacts a time of joy and human closeness. As simple as it sounds, it is also - a visit on the phone.

For the phone in the telephone visit service, there are no age barriers: whether 20, 50 or 80 years - everyone is welcome for this location-independent and flexible service with us.

What's needed

specific requirements

- Age: without restriction
- Certificate of good conduct: not required
- Empathy

 

Time required

Important notice

• Guidance by professionals
• Exchange of experience
• Reimbursement of costs incurred
• Further training/qualification offers
• Free events
• Regular information
• Proof of activity
• Liability insurance
• Accident insurance

The Office for Civic Commitment of the AWO Cologne is a consulting service. People who are willing to volunteer will receive advice and will be placed in organisations that work with volunteers. Further priority will be given to LESEMENTOR Cologne, young volunteers, further education and voluntary refugee work.