Support in the areas of digitalization, Microsoft 365 and online communication

This offer enables support in the areas of digitalization, Microsoft 365 and online communication through a variety of tasks, including answering inquiries, solving technical problems, creating instructions and peer coaching.
The tasks are varied and can be divided among several people.

Your Tasks

1. Support for employees and volunteers (remote & on-site possible):

• Providing help and support with questions related to digitalization, Microsoft 365 and online communication
• Answering inquiries by email, chat or telephone
• Solving technical problems and supporting the use of digital tools
• Creating surveys and evaluations
  
  

• Creating easy-to-understand instructions and manuals for various aspects of digitalization, Microsoft 365 and online communication
• Updating and maintaining the internal wiki to continuously expand and update knowledge

• Support with the use of smartphones, tablets & other digital devices
• "Staying safe online" tips / data protection / privacy
• Introduction to the use of digital services e.g. online appointments at the local authority, online shopping etc. > Financial transactions via advice centers
• Sharing photos, use of social media

What's needed

• Sound knowledge of digitalization, especially Microsoft 365 and online communication tools
• Ability to explain complex technical concepts in an understandable way
• Strong communication skills and patience in dealing with different user groups
• Organizational skills and the ability to present information in a clear and structured manner

Time required

In the event that approx. 2-4 different inquiries are received per week, an average working time of around 1 to 4 hours per week is required. This time takes into account the processing and resolution of the various inquiries in the areas of digitalization, Microsoft 365 and online communication as well as the creation and updating of instructions for the internal wiki. 

Actual time may vary depending on the volume and complexity of the requests. The volunteer is expected to respond to requests promptly and complete the relevant tasks within a reasonable timeframe.

Important notice

• Be able to navigate and click through a web-based environment

• Tasks can be split into different subtasks 

This project is location independent.

Since 1946, the UNIONHILFSWERK has been providing social aid out of Christian responsibility. To this day, we remain committed to those who depend on care and support. Our commitment is shaped by our mission statement "to create an individual quality of life" in order to help people to help themselves. Originating from 70 years of civic involvement, voluntary involvement continues to be a fundamental pillar of our commitment to others. As an alliance of the corporate foundation, association, six non-profit organisations and support foundation, UNIONHILFSWERK offers a wide range of possible applications and a commitment-friendly framework.